Gainward RTX 5070 Ti PHANTOM: Owners will be provided with missing power cables for free
Owners GAINWARD RTX 5070 Ti PHANTOM 16GB GDDR7 256-bit 3-DP HDMI encountered that the kit is missing 8pin×3 cables, required to connect additional power. In this case, using the included 8pin×2 cable will lead to unstable operation or complete inability to start the video card. The manufacturer and official distributor note that this error was made at the packaging stage, and a decision has already been made to free replacement for all affected devices.
The problem concerns devices with serial numbers from B4250156906 to B4250157055 (model NE7507T019T2-GB2030P). Owners of such cards are advised not to try using other cables, but to contact Support Service to submit a request. The contact form is available at the link: support.pcdiy.newx.co.jp/hc/ja/requests/new?ticket_form_id=900001705646, where after specifying the model and serial number, a corresponding confirmation letter will be sent.
Cables are provided free of charge, but delivery may take up to 2-4 weeks depending on the region. Users should take into account possible delays at customs and local postal services. In the request letter, please indicate your address and contact phone number so that specialists can promptly process the application and send the components without additional charges.
The company apologizes for the inconvenience and assures that it has reviewed the quality control process to prevent this from happening again. Users who have encountered a similar situation are advised to track the status of the application through their personal account on the support service website or by email.
